Refund policy

Thank you for shopping with Selene Boutique. We want you to love your purchase, but we understand that sometimes things don't work out as expected. 

• Returns for Refund: Items returned within 14 days of purchase will be eligible for a full refund to the original form of payment.
• Returns for Store Credit: Items returned after 14 days but within 30 days of purchase will receive store credit.
• Conditions for Returns: Returned items must be unused, unworn, and in their original packaging with all tags attached.
• Proof of Purchase: A proof of purchase, such as a receipt or order confirmation, is required for all returns.
• Refund Process: Refunds will be issued to the original form of payment within [3-5] business days of receiving the returned item(s).
• Store Credit Process: Store credit will be issued in the form of a gift card or voucher and will be sent to the email address associated with the original purchase.
• Exclusions: Final sale items, clearance items, jewlery, shoes, scarves, bathing suits , intimates and personalized or custom-made products are not eligible for return or refund.
• Return Shipping: Customers are responsible for return shipping costs unless the item received was damaged or defective.
• In-store and Online Returns: Returns can be made in-store or by mail. Please contact us at [selene@shopseleneboutique.com] to initiate a return.
• Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 48 hours of receiving your order for assistance.